14-Day Refund Policy
We stand behind the quality and practical field usefulness of The First 10 Stumps System.
1. 14-Day Money-Back Guarantee (Full Kit Only)
We provide an up-to-14-day money-back guarantee exclusively on the Full Kit ($97) tier. If you purchase the Full Kit and decide within 14 calendar days of purchase that the system does not meet your operational needs, you are entitled to a full 100% refund of your purchase price.
2. Standalone Tiers (Non-Refundable)
Due to the immediate digital delivery and non-returnable nature of downloadable digital materials, individual standalone tiers—specifically the Playbook Only ($47) and the Calculator + Templates ($67)—are final sale and are not eligible for refunds.
3. How to Request a Refund
If you purchased the Full Kit and wish to request a refund within 14 days, simply send an email to:
support@stumpgrindingplaybook.com
Subject line: Refund Request - [Your Order Email or Order ID]
You do not need to fill out complex forms or jump through hurdles. We appreciate honest feedback on why the material wasn’t a fit so we can improve future updates, but it is not required.
4. Refund Processing
Once received, your refund will be processed through the original payment processor (Lemon Squeezy, Stripe, or PayPal) within 24 to 48 business hours. Funds typically reflect back on your original card or bank account within 3 to 7 business days, depending on your financial institution.
5. File Access After Refund
Upon processing a refund, the corresponding digital download tokens will be revoked.